<p>
<strong>Headquarters:</strong> 198 Hanover Street Manchester, NH 03104
<br /><strong>URL:</strong> <a href="https://manchesterhousing.org/about/">https://manchesterhousing.org/about/</a>
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<p>We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.</p>
<div class="sub_headline">
<h2>Technical Support Specialist Duties and Responsibilities</h2>
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<ul class="requirement_list">
<li>Help customers troubleshoot issues with their hardware</li>
<li>Transfer customers to another department or specialist when necessary</li>
<li>Order replacement products or components</li>
<li>Track customers helped in our support database</li>
</ul>
<div class="sub_headline">
<h2>Technical Support Specialist Requirements and Qualifications</h2>
</div>
<ul class="requirement_list">
<li>Bachelor's degree in IT or computer science preferred</li>
<li>Communication skills</li>
<li>High computer proficiency</li>
<li>Desktop support experience</li>
</ul>
<p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/manchester-housing-and-redevelopment-authority-technical-support-specialist">https://weworkremotely.com/remote-jobs/manchester-housing-and-redevelopment-authority-technical-support-specialist</a></p>
