Vayu Finance: Support Specialist

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<p>
<strong>Headquarters:</strong> USA
<br /><strong>URL:</strong> <a href="http://www.withvayu.com">http://www.withvayu.com</a>
</p>

<h3><strong>About the Role</strong></h3>
<p>We’re looking for a technically minded <strong>Support Specialist</strong> with a background in finance or accounting to join our growing team. You’ll help new customers implement and configure their billing workflows, provide ongoing support, and ensure a smooth experience using Vayu.<br>You’ll work closely with Product, Engineering, and Customer Success to make sure every customer setup is reliable, scalable, and successful.</p>
<p>&nbsp;</p>
<h3><strong>&nbsp;</strong></h3>
<p>Key Responsibilities</p>
<ul>
<li>
<p>Customer Support - Serve as the primary point of contact for customers post-launch for technical or operational issues.</p>
</li>
<li>
<p>Customer Enablement - Understand customers’ pricing, billing, and revenue models to configure Vayu accordingly.</p>
</li>
<li>
<p>Troubleshoot and resolve platform-related issues, coordinating with Product and Engineering when needed.</p>
</li>
<li>
<p>Collaborate with CS to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.</p>
</li>
</ul>
<p><strong>Location</strong>: Remote - EST&nbsp;</p>
<p><strong>Department</strong>: Customer Success / Operations</p>
<p><strong>Position: Part-time </strong></p>
<hr>
<h3><strong>Requirements</strong></h3>
<ul>
<li>
<p>+2 years of experience in a <strong>technical support</strong>, <strong>implementation</strong>, or <strong>customer success</strong> role in a SaaS or fintech company.</p>
</li>
<li>
<p>Strong understanding of <strong>billing, subscriptions, or revenue management workflows</strong>.</p>
</li>
<li>
<p>Excellent troubleshooting, problem-solving, and communication skills.</p>
</li>
<li>
<p>Detail-oriented, organized, and comfortable in a fast-paced startup environment.</p>
</li>
</ul>
<p><strong>Nice to Have</strong></p>
<ul>
<li>
<p>Familiarity with accounting or revenue recognition principles (ASC 606).</p>
</li>
</ul>

<p><strong>To apply:</strong> <a href="https://weworkremotely.com/remote-jobs/vayu-finance-support-specialist">https://weworkremotely.com/remote-jobs/vayu-finance-support-specialist</a></p>