Live Technical Support Representative

It's time to hire another amazing individual again. You could be the
pick of the litter! Are you a resourceful problem solver who loves
delivering top-notch customer service? Can you provide amazing and
personalized phone support? If you’re good at diagnosing technical
issues, enjoy helping customers, and can deliver a mind-blowing
experience via phone, chat, and email support, then please apply!Porkbun
is a fully remote domain name registrar. We’re looking to add multiple
U.S.-based, full-time Technical Support Representatives. We are hiring
from within states where we are already operational; eligibility is
restricted to: California, Idaho, Oregon, Texas, or Washington.From
.com to .pizza to .plumbing, Porkbun sells more than 500 domain
extensions directly to consumers. Our no-nonsense interface and
super-affordable prices mean we’re adding new customers at a fantastic
rate. We have become the go-to registrar for tech-savvy individuals such
as developers. At the same time, bargain-hunters are thrilled to learn
that we offer incredible support despite our industry-low prices.We
think Porkbun.com is the best registrar in the world, and if you check
out our TrustPilot reviews, you’ll see that’s not just our own bias
talking. But even the easiest-to-use interface can’t solve every
customer problem.Typical issues:* “How do I connect my domain to Shopify?”

• “How do I transfer my domain to Porkbun?”

• “My website isn’t working.”

• “How do I purchase WordPress hosting?”

• “Why didn’t my payment go through?”

• “How do I connect my hosted email to Outlook?”

• “Why is your company named Porkbun?”

Experience
– professional or personal – with domains, hosting, DNS is required,
or, absent that, very strong experience in live technical support.
We are looking for someone with proven technical and diagnostic ability
who loves learning new things. Live support experience that spans
multiple modes of support, such as email, chat, and phone, is valued. Important skills:You
can provide amazing live support via phone and chat, even in the face
of customer stress, tantrums, and disasters of their own making (and
sometimes ours )* You can write emails with a professional tone

• You love the feeling of making a customer happy

• You’re an excellent problem solver

• You have at least two years of tech support experience, either at an internal help desk or customer-facing position

• Experience with domains, hosting, and DNS

• You have a steady Internet connection and a quiet room to work out of

• You work efficiently in a remote work environment

• You are perfectly fine with horrible hilarious puns

If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application.* Attach your resume and cover letter to an email as two separate .pdf documents

• Address your email with the subject line “Technical Support Representative”

Begin
your email body by copying, pasting, and responding to the below
qualifying questions. If you are responding NO, we are sorry, but you
are not eligible for the role:* Are you based in the USA and eligible for employment (Yes/No)?

• Are you based in one of the following states: California, Idaho, Oregon, Texas, or Washington (Yes/No)?

Do
you have two or more years of live technical support experience, or
experience with domains, DNS, hosting? (Yes/No) If yes, which? * Are you available and interested in working both Saturday and Sunday(Yes/No)?

• Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses

• Send that email with attachments to careers+support@porkbun.com

We
are leaning into our growth and hiring for shifts that will bolster our
live support coverage for US time zones. Answering phones and chats
will be the primary priority of this role.We are hiring for the following Standard Shift: Thurs - Mon, 9 AM - 5 PM Pacific Time We
believe that to do your job well, you need to take paid breaks – all
8-hour shifts include a total of one hour of paid breaks.Starting pay: $40,000 / year + benefitsThis
position offers full medical, dental, and vision benefits (single),
starting after 90 days, and a Simple IRA plan with a matching 3% company
contribution after the first year.Why work for Porkbun:We’re
making a big splash in a multi-billion-dollar industry, like a pig
running through a puddle. We have seen incredible growth in our business
fueled by word of mouth, savvy marketing, and mass-market accolades
such as being recognized by USA Today in 2023 and 2024 as the Best
Domain Registrar. We are the #1 registrar as ranked by our 100% real
TrustPilot customer reviews. We have over 400,000 active customers and
nearly 3,000,000 domains under management. But we're a small team, and
that means a single, motivated individual can make a huge impact.Porkbun
is committed to a policy of nondiscrimination in employment on any
basis. This is a fun place to work, but we’re not blind optimists;
instead, our culture thrives on clear-eyed assessments to recognize and
solve problems. Also, everyone who works here is genuinely nice. If this
sounds like heaven to you, please apply.